At Nyla Ricer, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.

Returns

• Customers may request a return if the product is defective, damaged, or not as described at the time of delivery.

• To request a return, please contact us at [email protected] within 7 days of receiving your order.

• Products must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

• Since we operate only on cash-on-delivery, refunds will be arranged through replacement products or store credit, depending on the situation.

• Refunds are processed once the returned product is received and inspected.

• Refund approval or denial will be communicated to you via email.

Non-Returnable Items

For hygiene and safety reasons, certain items such as used cookware, opened appliances, or storage products that have been used cannot be returned unless defective or damaged on delivery.

Damaged or Wrong Items

If you receive a damaged or incorrect product, please notify us immediately with supporting details (such as photos) at [email protected] so we can resolve the issue quickly.

Contact Us

If you have questions about returns or refunds, please reach out to us at [email protected].